Mataami is a cloud-based restaurant platform provided and operated by ScanDigits FZC LLC . These Terms & Conditions apply to your access and use of Mataami services, including QR Menu, POS, ordering, payments, analytics, AI features, and related tools.
By accessing the website, dashboard, or using any Mataami service, you confirm you are authorized to bind the restaurant/business and you agree to these Terms & Conditions and any referenced policies (including Refund Policy and Privacy Policy).
Mataami provides an integrated restaurant ecosystem which may include: QR Menu, POS, dine-in/takeaway/delivery modes, online ordering, payment integrations, menu management, user roles (Owner/Manager/Cashier/Waiter/Chef), reporting, analytics, and AI-powered features.
You agree to use Mataami only for lawful restaurant operations and business purposes. You must not misuse the platform, attempt unauthorized access, disrupt services, reverse engineer, or use Mataami to violate any law, regulation, or third-party rights.
You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. You must ensure your menu data, pricing, taxes, images, allergens, and other content are accurate and compliant with your local regulations.
Mataami is offered as a subscription service (monthly or yearly depending on the plan). Unless otherwise stated, subscriptions may renew automatically at the end of each billing cycle. You can request cancellation according to your plan rules and billing cycle.
Payments may be processed using trusted third-party providers (for example, Stripe and wallet methods where supported). Mataami does not store raw card details (PAN). Payment providers may have their own terms and policies.
Refunds (if any) are governed by the Mataami Refund Policy. Subscription fees are typically non-refundable except for proven billing errors or duplicate charges. Cancellation generally stops future renewals, and access continues until the end of the paid billing period unless otherwise agreed.
You retain ownership of your restaurant content and business data you upload or create on the platform (such as menu items, prices, images, branches, tables, and staff profiles). Mataami retains ownership of the platform software, UI/UX, and related systems.
Mataami applies reasonable security practices such as HTTPS, role-based access controls, and audit logs where applicable. You are responsible for securing your own devices and credentials. For details about personal data handling, refer to the Privacy Policy.
We aim to keep Mataami available and reliable. However, we do not guarantee uninterrupted availability. Planned maintenance, upgrades, or unexpected outages may occur. We may improve or modify features over time.
Support channels may include email and ticket-based support depending on your subscription plan. Priority support may be available in higher tiers. Contact: info@mataami.net.
To the maximum extent permitted by law, Mataami is provided “as is” and “as available”. We are not liable for indirect, incidental, or consequential damages (including lost profits, lost data, or business interruption) arising from the use of the platform.
We may suspend or terminate access if there is misuse, violation of these terms, fraud, or security risks. You may request cancellation as per your plan rules. Certain obligations (payment, confidentiality, limitation of liability) may survive termination where legally allowed.
These Terms & Conditions are governed by the laws of the United Arab Emirates, unless a mandatory law applies otherwise.
If you have questions about these terms, contact: info@mataami.net
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