Frequently Asked Questions

Get clear answers to the most common questions about Mataami digital menus and features.

How to Get Started

What is the Smart Menu service?

Smart Menu is an AI-powered digital menu accessed through a QR code. It allows guests to browse the menu, place orders, and make payments directly from their smartphones, while providing restaurants with a control dashboard to manage menus, orders, and performance reports.

How can I start using your Smart Menu?

You can get started by visiting our website and signing up for a free trial account. Simply register, set up your digital menu, and start using Mataami right away. Click here to sign up.

Can I customize the QR code design for my restaurant?

Absolutely! You can generate and print customized QR codes for each table or use a single QR code for your restaurant. Mataami also allows you to fully customize the QR design, including colors and adding your restaurant logo in the center, as well as customizing the QR landing page shown to customers after scanning.

Can I manage my staff through the Smart Menu?

Yes. The owner dashboard allows you to create staff accounts with specific roles such as restaurant manager, floor manager, or kitchen staff. You can easily activate, deactivate, edit, or remove accounts while assigning precise permissions for each role.

How can I get technical support?

We provide email support for all plans, with live chat support available for advanced plans. You can also access our support center, which includes frequently asked questions and a direct contact form for additional assistance.

Mataami Platform Features

How can I import my restaurant menu into the Smart Menu?

You can easily import your existing menu using an Excel file. We provide a ready-made Excel template that clearly defines the required format, ensuring a fast and smooth import of all your menu items, categories, and prices.

What if my restaurant has multiple branches?

Our Professional plan is designed specifically for multi-branch restaurants and chains. It offers centralized menu management, consolidated reporting, and dedicated support to meet the operational needs of your entire restaurant network.

Can I integrate Mataami with my existing restaurant management systems?

Yes. Mataami offers seamless integration with many popular restaurant management systems, ensuring a smooth, efficient, and uninterrupted operational experience.

Billing & Payments

What payment methods are available?

We support a wide range of payment methods, including credit and debit cards as well as secure online payment options.

What is the Smart Menu service?

Smart Menu is an AI-powered digital menu accessed via a QR code. It allows guests to browse the menu, place orders, and make payments directly from their smartphones, while providing restaurants with a centralized dashboard to manage menus, orders, and performance reports.

Can I integrate Mataami with my existing restaurant management systems?

Yes. Mataami offers seamless integration with many popular restaurant management systems to ensure a smooth and efficient experience.

Additional Questions

What payment methods are available?

We support a wide range of payment methods, including credit and debit cards, as well as secure online payment options.

What is the Smart Menu service?

Smart Menu is an AI-powered digital menu accessed via a QR code. It allows guests to browse the menu, place orders, and make payments directly from their smartphones, while giving restaurants a centralized dashboard to manage menus, orders, and reports.

Can I integrate Mataami with my existing restaurant management systems?

Yes. Mataami provides seamless integration with many popular restaurant management systems to ensure a smooth and reliable experience.

If you have any additional questions, feel free to contact us.