This Refund Policy applies to subscriptions and services purchased directly from Mataami (operated by ScanDigits FZC LLC) for Mataami POS & QR Menu.
Last updated: 24 December 2025
If you are on a free trial, no subscription fee is collected during the free trial period. You may cancel your free trial at any time before upgrading to a paid plan. :contentReference[oaicite:2]{index=2}
If you purchased a Mataami subscription, you may request a refund within 30 days of the purchase date, subject to review and approval. After 30 days, refunds are generally not available and you may request cancellation for future renewals.
Refund requests may be approved in cases such as: billing errors (duplicate charges), wrong plan charged by mistake, or technical issues that prevent reasonable use of the service after support investigation.
Refunds may not be granted in cases such as: change of mind after successful activation, failure to use the service, or where the issue is caused by customer-side devices, connectivity, misconfiguration, or violations of Terms & Conditions.
You may request cancellation at any time. Cancellation typically stops future renewals and you retain access until the end of the current paid billing period unless otherwise agreed.
To cancel, contact us at info@mataami.net with your restaurant name, registered email/phone, and request details.
To request a refund, email info@mataami.net within 30 days of purchase and include: restaurant name, invoice/transaction reference (if available), reason for the request, and screenshots/logs if relevant.
Approved refunds are issued to the original payment method where possible. Processing times may vary depending on the payment provider and bank. Some fees charged by payment providers may be non-refundable.
For refund or cancellation questions, contact: info@mataami.net
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